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*Please note that this position is open to support 100% remote work*

ICF is seeking an experienced Principal ServiceNow ITOM Developer to be part of an established team supporting cloud platform solutions and management to our federal client.

The Team:
The Tailored Platform Services Support (TPSS) team supports cloud platform systems that are critical to the success of the Federal Communications Commission (FCC) mission. The TPSS program provides contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.
 

The Work:

This work is to provide development support on the O&M team and includes but is not limited to the following tasks:

  • Perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow, and coordinate support and development efforts within the admin team.

  • General support, administration and maintenance of ServiceNow platform and associated application.

  • Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.

  • Work closely with ServiceNow functional team, configure and improve core and custom applications.

  • Work directly with end-users to resolve support issues within ServiceNow

  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.

  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow

  • Load, manipulate and maintain data between Service-now and other systems

  • Create ServiceNow reports and dashboards

  • Ensure overall systems availability via good design/best practices, thorough testing, promotion discipline and responsiveness in root cause analysis.

  • Interact with platform customers and translate their business requirements into actionable development tasks.

  • Reliably estimate relative work effort for various requests for self/team to enable prioritization.

  • When needed, serve as key ServiceNow application developer responsible for implementing using best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.

Required Skills:

  • 5+ years experience developing on the ServiceNow platform

  • Understanding of network OSI layers, protocols and ports, network topologies, types and technologies

  • Understanding web service connections and packet delivery protocols including HTTP, TCP, JDBC, ODBC, SNMP, SOAP, and REST

  • Ability to write complex SQL statements and code in JavaScript

  • Understanding of concepts and characteristics of routing and switching (routers, switches, firewalls, NAT, load balancing)

  • Ability to script, parse and interpret files/scripts using XML, JSON, RegEx, delimiters

  • Ability to discuss credentials, credential access, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers

  • Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

  • Candidates should be experienced in some or all of the following ITOM applications: Service Mapping, Event Management, SAM, Cloud Orchestration, Operational Intelligence and Orchestration. 

  • Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS a plus

  •  Excellent communication skills

  • US Citizenship required (required by the federal client for this position)

  • Must be able to obtain a Public Trust clearance

Preferred Skills:

  • ServiceNow Certified System Administrator (CSA)

  • ITOM developer experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Cloud Orchestration, Operational Intelligence, Orchestration) 

  • Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation / parsing

  • ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired     

  • Integration experience (SOAP,REST, and JSON as well as JDBC and file imports)

  • Experience supporting implementation efforts using the Agile/Scrum methodology

  • Administration of a ServiceNow instance including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus

  • ServiceNow Certified Implementation Specialist in some or all ITOM application areas preferred

  • ServiceNow Certified Developer Certification is a plus

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

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