Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Position is open to either work in our Alpharetta, GA or Columbus, GA offices. Currently working a Hybrid Model of in office and remote every week
Summary of This Role
Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
On a day to day basis you will:
Work within an agile scrum team to include a ScrumMaster, Product Owner, business analyst, test analysts, application developers and client counterparts to design and deliver new products or capabilities in an iterative, continuous fashion
Develop detailed user stories, acceptance criteria, screen mock-ups, flow diagrams, etc. outlining the solution to be implemented
Be accountable for assisting in the gathering and verification of non-functional requirements, review of architectures and designs, adherence to standards, and developing and implementing strategies for validating that the target requirements have been adequately addressed
Be an active participant in all agile scrum ceremonies
Be responsible for maintaining project and system documentation
Be a strong advocate for the development team’s priorities and challenge and will push back on scope-creep and negotiate timelines with the product owner
You should apply if you:
Are flexible, responsive, creative, innovative, accepting of change and place value on people and interactions
Are business oriented, thinking continuously about what can be done to improve the business, and the business processes which drive the business
Are able to retain enough independence to evaluate potential solutions based on the overall impact to the organization, rather than the influence of the particular business area and its managers
Are able to challenge the business manager, sponsor, problem owner and users to define the real business problem behind the expressed “needs” to ensure that the solution team is solving the right problem, and not providing the right solution to the wrong problem
Are willing to step into other roles on the agile scrum team when necessary to help the team meet defined goals
You would be a particularly good fit if you:
Are able to collaborate openly within a mixed team of developers, analysts and product owners
Have the ability to analyze a problem, organize thoughts and recommend approaches
Are a creative thinker, comfortable pushing the boundaries of standard industry practices
Are a self-starter looking for responsibility and a place you can make an impact
Like to innovate and make things around you better
Have testing and/or programming/technical experience
Are experienced in Agile/Scrum methodology, and the development of associated project artifacts (i.e., user stories, acceptance criteria).
Being a Business Analyst requires flexibility, responsiveness, creativity, innovative thinking, acceptance of change and a dependence on individuals and interactions.
The BA defines improvements to business processes, assists decision makers in gathering information to make decisions, helps quality assurance test solutions and products, designs user interfaces and even steps in as a product owner, scrum master or project manager as the occasion calls for. The BA must be able to adapt to the business process, the development process, or even a lack of process, and to any and all management directives, and not be focused on a single process or framework.
The BA has a focus on the overall problem that will be solved when the entire project is completed. The BA is also the weathervane indicating when a project has outlived its usefulness and is becoming a zombie project. The BA, always having the goal or the solution in front of him/her, is able to determine whether the project is still on track, the problem can be solved, or the problem has already been solved. This goal orientation is the result of the BA's system thinking capabilities and the business analyst's ability to see the big picture in addition to the detailed tasks necessary to complete the next sprint.
The BA challenges the business manager, sponsor, problem owner and users to define the real business problem behind the expressed "needs" to ensure that the solution team is solving the right problem, and not providing the right solution to the wrong problem.
The BA is a leader providing solutions to business problems and continuous improvement to the organization. This leadership factor is not achieved through authority, but through influence and through facilitation and communication. A BA leads through their work with stakeholders as they build understanding of what's needed and look to the future.
Throughout all of the BA dealings with the business sponsor, customers, process workers, users, solution team, technical personnel and upper level management, the BA exhibits empathy and understanding and provides an intermediary who is a mediator, a calming center in the midst of the storm of controversy and confrontation that usually accompanies organizational change. A certain amount of empathy is needed on an agile team in order for it to function as a high-performing team.
The BA is thinking about what the business needs to do to solve the business problems, in addition to what the solution team needs to do. The BA is as comfortable talking to senior executives about business matters, the marketplace and competition, as to the development team about user stories.
The BA has to retain enough independence to evaluate potential solutions based on the overall impact to the organization rather than the influence of the particular business area and its managers. Solving a business problem solely for the business unit might have immediate benefits; solving a business problem from the perspective of the whole organization brings much more lasting value.
What Are We Looking For in This Role?
Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree
Typically Minimum 4 Years Relevant Exp
Professional experience working with end-users to meet business needs
Typically Minimum 4 Years Relevant Exp
Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs
Working towards a Certified Business Analysis Professional (CBAP)
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge
MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.