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Program/Project Management Lead (CFO IT Shared Services) - Remote


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Purpose of Job

We are seeking a talented Program/Project Management Lead for our San Antonio Home Office I, Tampa Campus, Plano Legacy, Phoenix Campus, Colorado Springs or 100% Remote Work Environment.

For related project experience to be considered outside of a Program/Project Management title, please include a project list of all program/project management experience. The project list should include: project summary,role, and project timeframe/percentage of time dedicated to the project(i.e. March2018–May 2019, 50% of time). Failure to provide this documentation may result in disqualification.

Facilitates and leads the execution and delivery of moderately to highly complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.

Team Summary
CFO IT Shared Services provides technology services, solutions, and support for application teams spanning the entire CFO IT Portfolio. Shared Services is comprised of a newly established Delivery Program Management Office (DPMO), a Robotic Process Automation (RPA) Lab, and an Infrastructure Services & DevOps team. The DPMO will help define & establish new processes, standards, and governance routines to ensure we successfully manage IT execution efforts and deliver on our business commitments on time and within budget constraints. The RPA Lab leverages robotic process automation software (specifically, Automation Anywhere) to provide light-weight, IT-managed solutions to automate manual processes, controls, and User-Define Applications (UDAs) to gain resource efficiencies, mitigate human error, and ensure legal & regulatory compliance. The Infrastructure Services and DevOps team provides server-side software infrastructure management & support for all CFO IT applications.

Job Requirements

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (31 seconds)

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies and procedures for business activities.

  • Drives implementation of moderately to highly complex work typically requiring confidentiality and enterprise-level visibility to achieve strategic business goals and operational objectives.

  • Works closely with cross-functional teams and resources to achieve program and milestones within established timeframes.

  • Manages risk by using established risk management practices to address execution challenges associated with quality, schedule and costs, in adherence with risk management framework.

  • Accountable for planning, directing and coordinating activities for moderately complex and work efforts to accomplish goals and objectives within a specified timeframe, scope and budget.

  • Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.

  • Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses.

  • Facilitates collaboration on creative alternatives to project challenges with subject matter experts.

  • Removes obstacles and impediments to ensure business and operational objectives are met.

  • Develops, tracks and oversees project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

  • Manages ambiguity and consistently seeks to drive clarity amongst project stakeholders.

  • Ensures compliance with company and regulatory policies and procedures.

  • Defines the control and the overall delivery of the work efforts to meet the goals, objectives and success criteria.

  • Establishes overall cadence for communication with impacted stakeholders, and provides framework for underlying work efforts(s) communication plans.

  • Identifies and determines interdependencies of work within a work effort.

  • Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.

  • Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve.

  • Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).

  • Drives adoption and challenges standards. Leads subject matter experts.

  • Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management framework.

Minimum Requirements:

  • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • And 8 years of relevant experience (12 years total work experience in lieu of a degree) in project or program management, including planning, tracking and delivery.

  • Expert knowledge of project management tools and methodologies.

  • Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e. Waterfall and Agile).

  • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.

  • Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.

  • Extensive understanding of risk management policies and procedures.

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

  • Scaled Agile Framework (SAFe) Certified

  • Previous experience managing high-visibility, cross-functional, compliance & regulatory efforts

  • Project Management Professional (PMP) certification

  • Previous Financial Services Experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300*( this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. 

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.  


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.  These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.  Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.

Program/Project Management Lead (CFO IT Shared Services) - Remote


Sorry, but it’s closed