Responsible for hosting strategic routines to improve claim production performance within the CRR Claims Business. Review and monitor several unique products across multiple system applications on various platforms. Ability to work independently and achieve goals with minimal direction.
This position requires development of strong professional relationships created through rigor and routine with focused efforts to identify key priorities and direction in order to maintain Service Level Agreement (SLA) and regulation requirements.
Key functions involve:
Managing control tower meetings to review metrics/trends
Daily monitoring of operational products
Project management related to overall CRR initiatives
Identify countermeasures for potential risks and violations
Ensure inclusivity of key players within CR&R i.e. Forecasting, Capacity Plan, Staffing, Business Continuity. Establish benchmark standard for successful analytical support and transparency to the Business.
Required to work from the primary work location listed when not in remote operating stance.
Initially you may be required to work from home and/or remotely in this role:
Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
Sufficient room to set up a laptop, monitor, keyboard and mouse
Comfortable space to work for a full shift
Quiet, private and SECURE space in which to work
Enterprise Role Overview:
Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.
Required Skills & Experience:
1+ years of Report development and management experience
SQL, Excel, Access, and/or other data gathering experience
Proficiency in Data Mining and Data Analysis concepts
Presentation of data
Polished communication skills and presence
Ability to present initiatives as appropriate to audience
Demonstrate personal resilience and an ability to lead through change
Creates workforce stability by cultivating an engaged, enthusiastic and team driven environment
Maintains the ability to simplify complex issues, and ensure audience engagement and understanding
Demonstrates a mature, poised, credible and confident demeanor that reassures peers and leadership
Leads by example with integrity maintaining focus on growth and development
Desired Skills & Experience:
Claim (Fraud and Billing Dispute) Experience
Project Management Experience
Shift:1st shift (United States of America)
Hours Per Week:40