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The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

If you are a systems thinker, who enjoys the complex ecosystem of Enterprise Design, we’d love to talk with you. Our team is comprised of both a Salesforce CRM as we all as a custom loan origination platform. We are looking for two distinct set of skills. On one side, team members who are comfortable with Atomic Design Principles, specifically within the Salesforce Lightning Design System. And on the other, team members who enjoy building the bridge between ML technologies and real-world customer problems; enabling Human-Centered Design methodologies to reframe questions unique to ML.

Minimum Qualifications

  • 3 years of experience designing UX solutions for software, web applications and/or mobile native apps

  • Bachelor’s degree in user experience, interaction design, communication design, information architecture, psychology, HCI, human factors, other related field or equivalent work experience

  • Demonstrated ability in creating user experience designs that create a competitive advantage and measure the effectiveness of designs with end users

  • Demonstrated ability in working with a variety of design tools such as Adobe XD, Axure, InVision, Sketch, Omnigraffle and Balsamiq

  • Demonstrated ability with designing digital products, services and experiences for effective and efficient human use

  • Knowledge of influencing product direction through a deep understanding of user needs and usability

  • Knowledge of User-Centered Design (UCD), Information Architecture (IA), Interaction Design, Usability Testing, creating wireframes and prototyping

  • Knowledge and usage of research techniques to ensure validity of data collected from human participants

  • Knowledge of human abilities, human limitations and other human characteristics that are relevant to design

  • Knowledge of best practices, key findings and evidence-based rationalization of UX design decisions

Preferred Qualifications

  • Master’s degree in UX, interaction design, human-computer interaction, psychology, sociology, UX, HCI, human factors or related field

  • Demonstrated ability in working with Agile environments

Job Summary

The User Experience (UX) Designer delivers business objectives through the creation of superior user experiences for clients and internal team members. They create usable solutions that provide a competitive advantage in user experience by designing and delivering user journeys, user flow, wireframes and interactive prototypes across a variety of devices and interfaces.

Responsibilities

  • Collaborate with cross-functional teams to create user-centered designs, requirements, workflows and strategies that deliver value to our clients

  • Create industry-leading user experiences and interfaces that will be developed into prototypes and future products

  • Influence product direction through a deep understanding of user needs obtained by directing user research priorities and developing user research plans, tracking and utilizing user feedback obtained

  • Apply user experience standards, industry guidelines, interaction design principles and best practices to ensure an efficient, effective and consistent user experience

  • Translate user needs and business requirements into compelling experiences

  • Design and deliver user journeys, user flows, wireframes and interactive prototypes across a variety of devices and interfaces

  • Create low- and high-fidelity prototypes to clearly communicate the intent of design

 

Who We Are

We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11 consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 - 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.

If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."

 

Disclaimer 

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. 

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.