Sr. Product Manager
What we do:
Streem, a Frontdoor company, combines AR, video, and AI to create our revolutionary remote communication platform. Our tech is bleeding edge, while our user experience is eloquent and intuitive. Learn more at https://streem.com.
What the product team will be doing over the next year:
Our team plans, creates, and develops experiences that empower our users with clear communication and problem-solving tools and systems. We strive to capture the nuance, expressiveness, and specificity of human communication. We explore AR and AI’s opportunities to make the physical and virtual worlds understand each other and unlock a yet unknown range of capabilities and delightful moments. Our revolutionary products span mobile and desktop, consumer and enterprise, native and web-based.
What you will enjoy:
We seek a Sr. Product Manager who can work with a high-performing, high-impact engineering team to provide direction and strategy for enhancing and extending our rapidly growing product line. As the Sr. PM, you will document business goals and produce complete go-to-market plans (roadmap included) that will allow us to address our customer's most critical needs. Initially, you will focus on serving a large Fortune 100 client, with specific attention given to strategizing and designing a fantastic and compelling customer journey for their substantial customer base. You will work closely with the marketing department, sales, sales support, and operations teams to ensure continuity in product offering and company goals and influence our long-term technical and business strategy.
Since we work with emerging technologies, we need to test, test, test. As we grow and explore new experiences, we will be prototyping and testing concepts regularly. You’ll be following and analyzing the market trends to position products by learning from testing, listening to our current and prospective customers, and testing marketing product features, releases, and ad copy.
What all this means for you:
We work with emerging technologies.
Not everyone understands what these technologies are. You will help own them
The story we are telling is hard to tell, but once customers “get it”, they love it
We don’t have all the answers, so we need to be flexible and iterate quickly
We are breaking new ground all the time and want to bring our customers along for the ride
What you will do:
Develop comprehensive knowledge of the Streem platform for excellent execution on product planning, research, development, and the product roadmap
Create business cases for critical customer needs
Forecast value-based outcomes and revenue/churn based on market research and opportunity analysis
Achieve crucial business outcomes and KPI's by generating and owning full go-to-market plans that include go-to-market strategy, product requirements, marketing enablement, sales and support readiness, and product performance metrics
Own successful delivery of solutions, supplying product requirement documents and user stories to Engineering and UX teams, including active involvement and leadership of others during sprint cycles
Consult with stakeholders, including C-level executives of Enterprise companies, creating 1-year roadmaps that span new product value, sustainability, and platform investments.
Focus on implementing programs that consistently generate new, high-quality leads for our company
We value a variety of voices, so this is not a laundry list:
5+ years of product management experience in the tech sector (engineering background helpful)
Demonstrated mastery of continuous improvement ceremonies and assessments, at all levels of the organization
Strong analytical and strategic planning skills
Ability to make decisions quickly and independently
Proven success with multiple project launches - Enterprise level desired
Knowledgeable of Scrum and Agile practices
Proven accomplishments in influencing decisions and business outcomes
Strong team building and mentorship skills are essential
Bachelor’s degree or related experience with a technical discipline, such as Computer Science, Engineering, Mathematics, or other related fields (Master’s degree preferred)
A bit about us:
Streem was acquired by Frontdoor (FTDR) in December 2019. Co-Founders Ryan Fink (CEO) and Sean Adkinson (CTO) began building the business in 2017 and continue to create game-changing technologies, lead the industry narrative and foster a workplace where people are happy to go to work every day.
Diversity, equity, and inclusion. Streem prioritizes building a work environment and culture that works well for employees of every race, gender, sexual orientation, size, disability, and background. Ask us how!
No silos, no egos. Streem values ideas, interdisciplinary collaboration, and an open exchange of constructive feedback. To make this safe for everyone, we foster a culture of trust and respect rather than competition between employees. If you’ve got skills or interests outside what we mentioned in our listing, we want to know about them!
Week-long 10% time. Once a quarter, our entire team sets aside the strategic roadmap and spends a week on whatever we think is important. Doing this together encourages big ideas and cross-department team-ups, and it’s a lot of fun.
Enjoy your work life; keep your home life. Since the emergence of Covid-19, Streem has transitioned to a fully remote work environment through Q3. Streem will continue to be a remote-first company at this time. Streem provides monitors and other home office basics to make your WFH life easier. We keep our Streem culture healthy during these challenging times with various virtual gatherings like Friday demo days and optional team activities, including virtual happy hours and book club. We also value personal time and understand the complexities of working from home. Our co-founders both have young children and lead by example by avoiding crunch time and exercising our flexible PTO policy.
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark, and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform.
Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit www.frontdoorhome.com at http://www.frontdoorhome.com/.