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As the multiyear winner of the Best in KLAS award for Long-Term Care Software and Home Health and Hospice EMR, MatrixCare is an industry leader in interoperability and is trusted by thousands of facility-based and home-based care organizations to improve provider efficiencies and promote a better quality of life for the people they serve. They help providers connect and collaborate across the care continuum to optimize outcomes and successfully manage risk. Simply put, MatrixCare empowers providers—giving them vital information to deliver what people need, when they need it.

MatrixCare knows the power of smart technology. Their solutions are changing the way people give and receive care in out-of-hospital care settings, and are built to adapt and grow with the industry, ultimately yielding successful outcomes.

MatrixCare is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.matrixcare.com and follow @MatrixCare on Twitter.

Why this job is important

MatrixCare is looking for an innovative and driven Lead Cloud Engineer to help guide our cloud automation transformation. This position will work closely with multiple teams and technologies as we modernize our deployment, maintenance and observability stack. All while ensuring performance and availability of our infrastructure in support of our distributed, large-scale systems.

You will have the opportunity to improve time to deployment while reducing toil. You will play a pivotal role in creating a cloud automation and deployment framework used by all teams within MatrixCare R&D to manage and maintain both SaaS based applications and the underlying infrastructure.

You will be leading a team of 4-8 cloud engineers focused on re-envisioning our deployment strategies and maintenance practices. With a strong focus on automating and enabling other teams to deliver value to our customers and residents, while providing security guardrails and always having a least privileged mindset.

MatrixCare is the industry leader in Out-Of-Hospital Healthcare Software and a part of the ResMed Global SaaS business. This is a senior level role with the Cloud Engineering & Operations team which is part of the larger Platform Engineering & Enablement, R&D.

Who Are We Looking For

We are looking for a motivated Engineer to join an established yet growing team of talented colleagues who are focused on delivering a quality, consistent product with increased speed. The candidate must be familiar with DevOps principals and have a drive to automate away any toil who enjoys passing their passion onto others though mentorship. At MatrixCare we focus on capability and passion, you will be a natural problem solver with a pride and personal interest in what you do.

Principal Responsibilities

  • Follow and support corporate security policies, standards, and procedures as they apply to this role. Maintain customer and corporate privacy standards as outlined by HIPAA

  • Provide people leadership though coaching and mentoring team members to enable them to achieve a high level of success

  • Participate in our on-call rotation, being responsible for MatrixCare uptime and supporting infrastructure

  • Work closely and cross-functionally with other leaders to align technical vision to product and operational needs and contribute to design and architecture decisions

  • Enable teams to deliver key building blocks (tools and services) that allow product development teams to deploy and maintain their services

  • Work with the team to define, prioritize and report work completed

  • Provide technical leadership – best practices, testing, performance, reliability

  • Generate goodwill for the organization and its management among staff, clients, suppliers, referral sources, regulator bodies, the general community and others pertinent to the business; demonstrate a strong commitment to client service and service excellence.

  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations, as deemed necessary by management.

  • Perform other duties as deemed appropriate by the management team

Education and Experience

  • Degree/Diploma in Computer Science or related discipline or equivalent experience

  • 10+ years of experience in architecting and supporting production

  • 5+ years of experience with DevOps principals and configuration management, Ansible preferred

  • 3+ years of experience with containerization technologies, experience managing Kubernetes is a plus

  • Experience with monitoring systems like PagerDuty, Elastic, PRTG, Prometheus

  • Demonstrated experience with cloud environment setup and support, Microsoft Azure is a plus

  • Demonstrated experience with IaC such as Terraform or Cloudformation

  • Experience with Microsoft Windows and Linux based Operating Systems

Skills and Abilities Required

  • Independently solve complex problems, assist the team with troubleshooting issues and bugs

  • Ability to communicate, discuss, and champion reliability, security and non-feature efforts with delivery teams to propagate DevOps Culture

  • Strong analytical skills; Ability to collect, organize data; summarize findings and develop conclusions and recommendations

  • Self-starter who takes initiatives and is proactive

  • Ability to prioritize a high volume of tasks

  • Ability to communicate at all levels of the organization, including management and end users

  • Excellent communication and presentation skills

  • Ability to work professionally under tight deadlines and pressures

  • Ability to listen and communicate clearly, fluently and diplomatically orally and in writing

  • Ability to plan, organize, prioritize, and accurately follow through on work activities to meet deadlines as well as work independently with a minimum amount of direction and/or supervision

Work Environment

  • Professional Office Environment or Remote/Home Office

  • Extended periods of sitting required

  • Hours of work normally 40+ per week

  • Ability to work non-standard hours including weekends and holidays, as required

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Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!