Senior UX Service Designer (REMOTE)
AmerisourceBergen Services Corporation
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Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
AmerisourceBergen is looking for a passionate, innovative and experienced Senior Service Designer to join our growing User-Centered Design team. Working closely with designers, researchers, and innovation teams, you will help inform and design new services and business models that will extend our value offering to our customers. Under the direction of the User Experience Strategist, you will conduct generative research, identify key insights, and deliver service design models. This role will require a deep understanding of UX research to help inform decision-making, an ability to visualize a process at a macro and micro-level of interaction, to identify process improvements, to foster user experience best-practices through multi-channel and multi-touchpoint journeys, and to test and measure the outcome of service recommendations.
A successful candidate should:
Exhibit passion about designing innovative services and delivering an efficient and graceful experience for users
Be a good communicator who builds strong relationships and partnerships focusing on collaboration, building consensus and driving design through influence
Be an analytical thinker, with a desire and ability to develop and document a deep understanding of users’ needs and behaviors across multiple customer segments and environments
Develop a deep understanding of our existing services and act as a champion of service design within the enterprise
Integrate digital and physical experiences seamlessly thus enhancing value to our customer’s and making it easy to partner with AmerisourceBergen
Design not only for our customer’s experience but also for our employee’s experience — as they are integral in delivering outcomes to our customers.
Bring to the table each day: a positive attitude, a true “team” spirit, strong problem-solving skills and the ability to display sound decision making under pressure
PRIMARY DUTIES AND RESPONSIBILITIES:
Create user experiences that are optimized for delivery across multiple digital platforms and physical environments
Understand and translate user needs into service strategies and experiences
Identify necessary experience touchpoints and channels
Conceive, prototype, and test ideas that challenge the status quo and deliver high quality user experiences
Foster participatory design by collaborating closely with UX Strategist’s, UX Designer’s, Innovation Strategist’s and other business stakeholders
Experience creating service blueprints and user journey maps
Help define service requirements for all service moments (before, during, and after) for both the frontstage and backstage
Contribute to the overall advancement of service design as a practice by means of defining standard ways of working, developing communication instruments, and educating on the value of service design
Ability to manage and prioritize multiple projects of varying timelines, degrees of complexity and scope.
What your background should look like
Strong presence, including ability to partner with and effectively influence product and engineer leaders
Skilled at communicating verbally and in writing to diverse audiences
Proactive self-starter; assertive and able to ensure that Product Design principles are adhered to
Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment
Analytical mindset and creativity to balance detailed problem solving with ‘big picture’ strategic view
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.