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Do you have a passion for all things open source and the drive to be one of the best DBAs in the world? This is a unique opportunity to work with an elite team that is solving some of the most challenging customer problems. We are remote-first and offer the amazing experience of working with a global team of experts.
In the Managed Services department, customers count on us to keep their PostgreSQL databases running and we are vital to the success of their business. With 24/7 coverage, we are able to deliver the highest quality support to customers around the world. From incident and outage handling through a variety of projects executions to proactive recommendations for environments’ improvements - these are our objectives that aim at customers’ satisfaction and translates to customers’ business results.

What You Will Do

    • Troubleshoot and resolve customer issues of moderate complexity related to their Postgres environments
    • Develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments
    • Perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time
    • React on incidents and provide solutions aimed at maintaining environments’ stability, performance, and scalability
    • Work in a fast-paced environment where we are responsible for companies’ most critical systems.
    • Work remotely; there is no central office, and most people work from their homes
    • Participate in on call rotation to support our customers 24x7x365 for any operational issues that may arise
    • Communicate with our customers in a polite, friendly, and professional manner
    • Provide constructive feedback, both internally and externally, with the aim of continually improving

Your Experience: Technical

    • 7+ years experience working with Postgres Databases, including all aspects of installation/configuration, performance tuning, etc
    • Advanced understanding of Linux OS
    • Ability to use SSH to connect to remote systems with password & public/private keys
    • Deep understanding of systems performance
    • Understand automation concept to speed up the work: ansible
    • Advanced knowledge on Postgres internals
    • Experience implementing high availability by setting up either streaming replication or logical replication and decoding
    • Knows how to optimize queries/schemas
    • Knows backup solutions and strategies
    • Knows HA solutions and strategies
    • Knows proxy usage as it relates to Postgres 
    • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues

Your Experience: Non-Technical

    • Ability to individually assess customer/environment impact of requested changes
    • Ability to learn quickly if out of depth, knows when to ask for help
    • Great at use of mining information from reference materials
    • Must speak/write in fluent English
    • Ability to work well with people and communicate effectively both internally and with customers
    • Ability to communicate information to staff members and customers in a clear and concise manner
    • Positive, helpful and supportive
    • Able to work well under pressure
    • Some travel will be required for internal meetings (when it is safe to do so)
    • Access to a reliable high-speed internet connection is required 

What Will Make You Stand Out

    • Knows Percona tools and PMM
    • Kubernetes expertise
    • Cloud and DBaaS experience 
    • Systems and network administration knowledge 
    • Experience in a managed service provider model 
    • Flexibility in time zone coverage
Working hours depending on the timezone ( in UTC ) Mandatory shift hours (+2 hours extra that may be served before or after the mandatory shift hours): APAC shift - 12:30 am -6:30am EMEA shift - 6:30am - 12:30pm US East shift - 12:30pm - 6:30pm US West shift - 6:30pm - 12:30am  
Each team member has an on-call duty during the weekends -  12h on Saturday and 12h on Sunday once a month.
About Percona Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open-source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.