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What is Trusted Health?
Trusted is a technology platform that connects healthcare professionals with flexible job opportunities at caregiving facilities across the country. Founded in 2017, Trusted has grown rapidly in pursuit of its mission to help people everywhere get care. In just a few short years, Trusted has become one of the fastest growing companies in the history of the healthcare staffing industry and was recognized as one of Forbes’ “Next Billion Dollar Companies.” Hundreds of thousands of clinicians have already signed up for Trusted’s platform, connecting with & working at healthcare facilities in all 50 states and the District of Columbia.
Trusted’s platform isn’t just a labor marketplace, it’s also an end-to-end employment system allowing the company to scalably serve as the employer-of-record for the healthcare professionals that they work with. This encourages deep relationships between Trusted and its clinicians and provides Trusted with the opportunity to create a best-in-class experience throughout the entire candidate lifecycle, from acquisition through retention, while eliminating stressful, employment-related overhead from both our clinical professionals and healthcare partners.
Trusted’s headquarters is located in San Francisco’s Financial District, though it has taken a digital-first approach to building its workforce and the majority of their team resides outside the Bay Area.
What we're looking for
We’re looking for a Head of Design to help us transform the future of healthcare staffing. In this role you'll bring product vision and strategy to life through world-class customer experiences within our marketplace. You’ll do this by leading a team of talented designers while interfacing closely with Product Management, Marketing, and Engineering leadership to drive key customer outcomes.
Your day-to-day will involve growing and leading a design team in charge of amazing user experiences while also zooming out to provide big-picture design leadership. In this role, you'll help redefine the current user journey by creating a research-informed design strategy that enables you and your team of designers to build an amazing user experience that will serve healthcare professionals and take our products to the next level. 
You'll have the opportunity to create and build something from the ground up while providing design direction that impacts the overall strategy. The Head of Design will report to the VP of Product.

Your responsibilities

    • Recruit, nurture, mentor and grow a talented team of product designers and user researchers to expand their expertise and deepen their impact.
    • Own and articulate a clear design vision that will delight our different customer segments (B2C & B2B) and is aligned with our company vision/strategy.
    • Craft compelling customer journeys that drive engagement across multiple products and platforms.
    • Create a design system that will allow our products to scale over time. Collaborate cross-functionally with product management, marketing, engineering, and operations to develop and evolve product and marketing research, strategy, roadmap.
    • Gain alignment across senior leadership and advocate for user needs in the context of business and technology drivers.
    • Drive an efficient design process that leads to measurable customer impact and business results.

Who you are

    • A Great People Manager. You’ve spent 5+ years managing product designers and user researchers of all seniorities. You’ve excelled as a people manager and love to mentor and coach---both directly and indirectly.
    • Passionate about Building. You’ve spent 10+ years in Product Design at high-growth companies. You’re not only skilled at bringing to life large-scale strategic initiatives, but also at getting your hands dirty and getting things done. You’re a leader and a maker.
    • Action-Oriented. Working for an early-stage startup is exciting to you and you thrive when there is ambiguity in the air. You don’t wait for direction, you seize opportunities and want to be on a team that thinks the same way.
    • Systems Thinking. You have repeatedly demonstrated the ability to apply concepts and/or frameworks across a variety of use cases. You consider both the long-term and short-term implications of decisions and propose scalable solutions to address current and future needs.
    • Organization and planning. You plan, organize, schedule, and budget in an efficient, productive manner. You’re constantly focused on key priorities.
    • Opinionated. Willing to take risks and push design boundaries - and has a clear POV that can articulate a concept and hold their opinion, while balancing feedback to get to yes/no quickly.

You have

    • 10+ years as a Product Designer working and shipping products in-house at high-growth companies, with a minimum of 5 years in hiring, mentoring, and promoting product designers and user researchers of all levels
    • Proven track record of designing and shipping highly successful consumer native iOS and web application products
    • Expert knowledge of best practices in UI/UX and information architecture across iOS, Android, and responsive web
    • Experience with A/B testing and leading design through the process
    • Expert understanding of current design and prototyping tools (Sketch, Figma, InVision) to explore and convey decisionsStrong communication, time management, planning, and collaboration skills

We offer

    • Stock options and competitive compensation package
    • Paid vacation & sick time, paid family leave, and flexible work hours
    • Employer-paid health insurance, vision, and dental
    • Mindfulness and fitness reimbursement
    • Monthly cellular phone reimbursement
    • Employer-sponsored 401k
#LIRemote
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email hello@trustedhealth.com; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.