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Senior Presales Advisory Design Strategist

ServiceNow

US only
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Team

As we continue to expand our Workflow Design Studio, we are seeking a workshop Facilitator/UX Designer. The goal of the Workflow Design Studio is to reimagine customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work directly with our customers during the pre-sales process to co-create innovated solutions. Following a human-centered approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success. Successful innovations rely on the achievement of a balance between feasibility, viability and desirability while considering the real needs and desires of people and their jobs to be done.

The Role

Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across the variety of industries, and can synthesizing diverse perspectives.

Responsibilities Include:

  • Planning, facilitating, and co-delivering design thinking led workshops with customers (participants range from end users to C-level) and account teams
  • Articulate and logically communicate concepts with technical and non-technical audiences
  • Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
  • Synthesize, create, and publish engagement stories and artifacts to share with the wider community and the product teams
  • Travel up to 40% of the year to on-site customer engagements (ramping up slowly in mid/late 2021)

Relevant Experience and Mindset:

  • Confident, collaborative, and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes
  • 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions
  • Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)
  • Experience in conceptualization, design strategy, UX, and art direction of prototypes
  • Understanding native mobile, web application, and responsive web design experience
  • Command of design basics: readability, iconography, color, and spatial relationships
  • Familiarity with collaboration, design and prototyping tools such as Miro, Sketch, inVision, Figma, Adobe Photoshop, and Adobe Illustrator
  • An endless supply of passion and curiosity

Nice to haves:

  • Experience working in or with enterprise customers
  • Experience working on consumer digital products
  • Product/business strategy
  • Hands on experience with mobile, web application, and responsive web UX/UI design

What we will need to see before or during your interview:

  • An inspiring portfolio of insightful experiences
  • Any publicly available projects

Qualifications

 

Relevant Experience and Mindset:

  • Confident, collaborative, and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes
  • 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions
  • Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)
  • Experience in conceptualization, design strategy, UX, and art direction of prototypes
  • Understanding native mobile, web application, and responsive web design experience
  • Command of design basics: readability, iconography, color, and spatial relationships
  • Familiarity with collaboration, design and prototyping tools such as Miro, Sketch, inVision, Figma, Adobe Photoshop, and Adobe Illustrator
  • An endless supply of passion and curiosity

Nice to haves:

  • Experience working in or with enterprise customers
  • Experience working on consumer digital products
  • Product/business strategy
  • Hands on experience with mobile, web application, and responsive web UX/UI design

What we will need to see before or during your interview:

  • An inspiring portfolio of insightful experiences
  • Any publicly available projects

#LI-Remote

TR21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Senior Presales Advisory Design Strategist

ServiceNow

US only
Apply now