Program/Project Management I (Remote Work Location Available)
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Purpose of JobFacilitates and engages in the planning, execution, and delivery of low to moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates a proficient understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.
For related project experience to be considered outside of a Program/Project Management title, please include a project list of all program/project management experience. The project list should include: project summary, role, project timeframe, and percentage of time dedicated to the project (i.e. March 2018 – May 2019, 50% of time). Failure to provide this documentation may result in disqualification.
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
USAA Careers – World Class Benefits (31 seconds)
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Works closely with cross-functional teams and resources to achieve multiple program and project milestones within established timeframes.
Assists in the planning and coordination activities for low to moderately complex and work efforts through the development of plans intended to accomplish goals and objectives within prescribed timeframes, scope and budgets.
Assists in ensuring consistent visibility for teams by monitoring and reporting business objectives, /work efforts achievements, and key indicators.
Identifies and removes obstacles and impediments to ensure team objectives are met.
Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.
Ensures compliance with company and regulatory policies and procedures.
Assists in the creation of the master work efforts plan from the underlying plans (if applicable).
Supports senior Program / Project Managers in scheduling, prioritization and sequencing for work efforts.
Establishes overall cadence for communication with impacted stakeholders, and provides framework for underlying work efforts(s) communication plans.
Participates in creation and adherence to business case.
Participates in work effort closure activities to determine benefit / business impact realization.
Assists in managing risk by using risk management practices to address execution challenges associated with quality, schedule and cost, in adherence with risk management framework.
Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).
Adheres to governance rigor required for work effort.
Supports driving the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management framework.
Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
4 years of experience in project or program management, including planning, tracking and delivery.
Knowledge and demonstrated application of project management tools and methodologies.
Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.
Understanding of risk management policies and procedures.
When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.
Bank Contact Center experience
Project Management certification
Experience leading Efficiency and Cost-Reduction projects
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300- $119,500 *( this does not include geographic differential it may be applied based on your work location)
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
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